For iOS devices, you can view their screen in real time as you walk them through support steps but Apple doesn't allow remote control. You can install the software on your PC and. Remote access and is already used on more than 1.8 billion devices. TeamViewer Quicksupport is a fully functional remote control solution that comes with a wide variety of features. Download and install TeamViewer (Classic) on Windows, macOS, Linux, Android, or iOS to connect to the device. This will open a prompt on your devices screen. The app can be found in the AppStore for iOS. Download and install the TeamViewer QuickSupport app for iOS on your device. Download and install the TeamViewer QuickSupport app for iOS on the iPhone or iPad you want to connect to. You can remotely control computers and many Android devices. Here are the instructions to download the Teamviewer QuickSupport Remote. They run the app (left image below), give you the code, you enter it in your app and you get remote access to their Windows or Mac computer or iOS or Android device. It would be nice if you could use the TeamViewer iOS app to support QuickSupport requests, but that isnt a huge deal as you can use TeamViewer iOS to. Instruct your customer/user to download and run the SOS app on their device from the download link displayed in your Splashtop app, or you can provide a custom app to them branded with your company logo, color, and text. Connect from your computer to any iPhone, iPad or iPod touch to provide mobile device support or access and control any remote computer from your iOS. Log in with your SOS account or SOS trial accountĬlick the +SOS icon in the toolbar and it will open a dialog for you to enter the session code (center image below) Install the Splashtop Business App for SOS on your computer or mobile device (available for Windows, Mac, iOS, Android and more) You can get started with a free 7-day trial and follow along with these steps.įrom the technician/support agent perspective: What is it like to provide quick support with Splashtop SOS?
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